Business Intelligence in Strategic Business Decision Making in Times of COVID-19: A Systematic Review of the Literature

Abstract

Today, as a result of the pandemic we are going through due to the infectious disease COVID-19, many small, medium and large companies worldwide have had difficulties to stay in the market, because they have not made appropriate strategic decisions causing most of them to close. It is therefore important that companies adapt business intelligence and note the effect it has on them. The present investigation is a systematic review of the literature, compiling 55 articles from the following databases; Springer Link, IEEE Xplore, Wiley and Scopus that according to our inclusion and exclusion criteria 26 articles were systematized showing how business intelligence adapts and positively influences companies.