Browsing by Subject "Bot"

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    • Productivity of incident management with conversational bots-a review 

      Iparraguirre-Villanueva, Orlando; Obregon-Palomino, Luz; Pujay-Iglesias, Wilson; Sierra-Liñan, Fernando; Cabanillas-Carbonell, Michael (IAES International Journal of Artificial Intelligence (IJ-AI), 2023)
      Acceso abierto
      The use of conversational agents (bots) in information systems managed by company’s increases productivity in the development of activities focused on processes such as customer service, healthcare, and presentation. The ...